8 Reasons Your Business Needs AI Customer Service - Identity Review | Global Tech Think Tank - Identity Review | Global Tech Think Tank

In today’s fast-paced business landscape, providing exceptional AI customer service is crucial for success. As technology continues to advance, one area that has gained significant attention is AI-powered customer service. AI customer service, with its ability to automate and streamline interactions, offers a range of benefits that can transform the way businesses engage with their customers. 

1. Cost Efficiency

Implementing AI customer service reduces staffing costs due to the decrease in required human agents. Abu Dhabi Islamic Bank (ADIB) implemented AI customer service, resulting in 80% of inquiries being resolved without any human interaction allowing for a decrease in labor for this sector, saving the bank $2.7M annually. Pivoting to AI customer service also allows for less costs by eliminating training and onboarding costs of a human representative. Juniper research claims that chatbots allowed for $11 billion saved annually in just the retail, banking, and healthcare sectors alone. 

2. Faster Responses

Due to the automatization of AI chatbots, customers can have issues resolved quicker. Dialpad found that over twice as many calls can be handled by chatbots. When encountering human representatives, the caller is generally left on hold until someone can take the call. AI customer service allows for instant availability as well as an instant solution, instead of wasting time checking the database or referring someone higher up which is a common practice with human representatives. 

3. Personalized Responses

AI-powered customer service platforms gather and analyze customer data to provide personalized support. Each customer’s preferences, purchase history, and behavior can be tracked by AI systems and tailored recommendations and solutions will be produced automatically. 

4. Consistency

AI customer service ensures consistent service delivery by following predefined protocols and guidelines. Unlike human agents who may have varying levels of expertise or subjective approaches, AI systems provide uniform responses, ensuring that customers receive the same quality of service every time.

5. Eliminate Language Barriers

AI-powered systems can overcome language barriers by offering multilingual support. They can translate and understand customer inquiries in different languages, enabling businesses to cater to a diverse customer base without the need for human translators.

6. Scalability

AI systems can handle a large volume of customer inquiries simultaneously, allowing businesses to scale their customer support operations without hiring additional human agents. This scalability ensures that customer service remains efficient and effective even during peak periods.

7. Data Collecting

AI customer service platforms collect vast amounts of data from customer interactions. By analyzing this data, businesses can gain valuable insights into customer preferences, pain points, and trends. These insights can inform business decisions, product improvements, and targeted marketing strategies.

8. Increased Revenue

AI customer service offers several benefits that contribute to increased revenue for businesses. Faster response times, personalized interactions, and round-the-clock availability, AI customer service enhances the overall customer experience, leading to improved customer satisfaction and higher customer retention rates. The scalability and efficiency of AI systems allow businesses to handle a larger customer base without significant increases in customer service resources, enabling them to cater to more customers and drive potential revenue growth. Through proactive customer engagement, data-driven insights, improved conversion rates, and optimized operations, AI customer service helps businesses maximize revenue and foster long-term customer relationships.

AI Customer Service Takeaways

Implementing AI customer service provides numerous advantages for businesses. It ensures cost efficiency by reducing staffing costs and eliminating training expenses. The use of AI chatbots enables faster response times and instant issue resolution, improving customer satisfaction. Personalized responses, consistency in service delivery, and multilingual support enhance the customer experience. Additionally, AI customer service allows for scalability, efficient data collection, and ultimately contributes to increased revenue through improved customer retention, upselling opportunities, and optimized operations. Embracing AI customer service allows for businesses to optimize resources, enhance interactions, and drive growth in today’s competitive landscape.


Identity Review is a digital think tank dedicated to working with governments, financial institutions and technology leaders on advancing digital transformation, with a focus on privacy, identity, and security. Want to learn more about Identity Review’s work in digital transformation? Please message us at team@identityreview.com. Find us on Twitter.


Get Involved with
Identity Review

Connect with us

Keep up with the digital identity landscape.

Apply to the Consortium

Bringing together key partners, platforms and providers to build the future of identity.

Submit a Press Release

Be a Guest Writer

Want to write as a guest writer for Identity Review? Send us your pitch or article.

Picking an Identity Solution?

Picking an Identity Solution?

Make an informed decision on the right provider from in-depth reviews and feature comparisons.